Effective Date: 08/01/2025
 

At AiSofos, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our AI chatbot and automation services.

By using the Service, you consent to the collection and use of information in accordance with this policy.
 

1. Information We Collect

We collect the following categories of information:
 

a. Personal Information

Information you provide when subscribing, creating an account, or contacting us, including:

• Name and contact details (e.g., email address, phone number)

• Billing information (processed securely via Stripe)

• Account login credentials

• Business or organization name (if applicable)
   

b. Usage Information

Information automatically collected when you use the Service, such as:

• IP address and browser type

• Device type and operating system

• Access times, session duration, and interaction data

• Chat or query logs with our AI tools (for service performance and quality improvement)
   

c. Cookies and Tracking Data

We use cookies and similar technologies to enhance functionality and analyze usage trends. You may disable cookies through your browser settings, but some features may not function properly without them.
 

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide, operate, and maintain the Service

• To process payments and manage subscriptions via Stripe

• To personalize and improve user experience and service performance

• To communicate with you about updates, technical notices, and support matters

• To analyze usage trends and optimize performance and security

• To comply with legal obligations and enforce our Terms of Service
   

3. Disclosure of Information

We do not sell or rent your information. However, we may disclose information in the following cases:
 

a. Service Providers

We share limited data with trusted third-party providers who assist in operating our Service, including:

• Stripe (payment processing)

• Hosting and cloud providers for secure infrastructure

• Analytics and performance tools for improving functionality

All service providers are contractually obligated to safeguard your data and use it only for the purposes we specify.
 

b. Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations

• Respond to lawful requests by authorities

• Protect our rights, safety, or property

• Prevent or investigate fraud, misuse, or security issues
   

4. Method of Disclosure

Any sharing or disclosure of personal data occurs through encrypted and secure channels, such as HTTPS connections or API integrations with verified partners.
Data is only shared when necessary for legitimate operational, legal, or technical reasons.
 

5. Data Retention

We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal, tax, or regulatory obligations

• Resolve disputes and enforce our agreements

After this period, data is securely deleted or anonymized.
 

6. Data Security Practices

We implement industry-standard measures to safeguard your data, including:

• SSL/TLS encryption for all communications

• Encrypted databases for sensitive data

• Access controls and regular system audits

• Secure Stripe payment integration (we do not store card details)

• Routine security testing and vulnerability monitoring

Despite our efforts, no system can guarantee 100% security. Users are encouraged to maintain strong passwords and keep their account credentials confidential.
 

7. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or request a copy of your personal data

• Correct or update inaccurate information

• Request deletion (“right to be forgotten”)

• Object to or restrict processing of your data

• Withdraw consent at any time

To exercise these rights, contact us at tolisaisofos@gmail.com.
 

8. International Data Transfers

If you access our Service from outside the United States, your information may be transferred to and processed in the U.S. or other locations where our systems and service providers operate.
We ensure such transfers comply with applicable data protection laws through appropriate safeguards.
 

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on this page, with a revised “Effective Date.”
 

10. Contact Information

If you have any questions, requests, or concerns about this Privacy Policy, please contact:
tolisaisofos@gmail.com